Contact our Customer Services
Department
We encourage you to
contact the Senior Care Plus Customer Services Department if you
have any questions or concerns regarding your health care
benefits. The department can assist you with benefit questions,
service issues, and problem resolution.
Our email address is: Customer_Service@hometownhealth.com
During your Annual and Open Enrollment Periods (November 15, 2007 through March 1, 2008), you can call us at:
775-982-3112, or toll free 800-336-0123, Monday through Sunday 7:30 a.m. - 8:00 p.m.
Our TTY/TDD phone number is 775-982-3240, Monday through Sunday 7:30 a.m. - 8:00 p.m.
All other times during the year you can call us at:
775-982-3112, or toll free 800-336-0123 Monday through Friday 7:30 a.m. - 5:30 p.m. Since we receive most of our calls on Mondays, you may wish to call on other weekdays to avoid delays.
Our fax number is 775-982-3741, Attention: Senior Care Plus.
Our TTY/TDD phone number is 775-982-3240, Monday through Friday 7:30 a.m. - 5:30 p.m.
Visit our Customer Services
Department at:
Senior Care
Plus
830 Harvard Way
Reno, NV
89502
Monday through Friday, 8 a.m. - 5:00 p.m. You do not
need an appointment.
Our mailing address
is:
Senior Care Plus
830 Harvard
Way
Reno, NV 89502
Catalyst Rx Customer Services:
For help or information regarding you Medicare Part D Pharmacy benefits, please call Catalyst Rx, Inc., 24 hours a day, 7 days a week: Toll Free 888-341-8576 for HMO, or 888-341-8579 for PPO.
Catalyst Rx TTY/TDD phone number is 888-206-8041.
