Case Management (CM) is a systematic approach to potentially long-term health care that addresses the medical and holistic needs of our members and their families. The Hometown Health Partners Case Management program revolves around a case manager (a registered nurse) who works with the physician, members and their families and other providers to identify treatment alternatives.
Our case management has five core components:
- Intake and screening
- Assessment and reassessment
- Care planning
- Service arrangement and coordination
- Evaluation and monitoring
Unlike some health care companies, Hometown Health does not aim case management solely at catastrophic cases. Rather, we prefer to anticipate opportunities for top-notch case management by using a risk assessment tool at the time of enrollment, "Health Hotline," our 24-hour nurse call center, and several events that trigger our efforts to improve the quality of care.
Early identification allows us to work with the patient, his or her family, and the provider to create an individualized, high-quality treatment plan that is financially responsible and meets the patient's needs.
For more information on Hometown Health's products and services, please contact your Hometown Health Account Executive.
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