Using the plan > Member Grievance Procedure

	Your Hometown Health Providers Membership Card Membership and Eligibility Precertification Process Claims and Bills for Services Prescription Medications and Our Formulary Urgent Care Services and Emergency Room Care Your Member Rights and Responsibilities Member Grievance Procedure

As a member you have the right to express a concern or grievance about Hometown Health and the service that you have received.

If you have a concern or complaint regarding Hometown Health, you may initiate a grievance. Hometown Health has established a grievance procedure designed to provide a prompt, meaningful, and confidential response to your issues.

You are encouraged to seek immediate assistance from your physician in resolving questions or concerns that may arise in connection with services or treatment received through Hometown Health's contracted providers.

For additional information about the Member Grievance Procedure, please refer to your Hometown Health Evidence of Coverage.