Using your plan > Member Grievance Procedure

At Hometown Health Plan we place a high value on meeting the needs of our members. We enjoy hearing the comments from our members that show that you appreciate our focus on great service. To help us continue to provide the benefits and services that you need, we need to hear your concerns as well as your compliments.

If you have a concern or complaint regarding Hometown Health, you may initiate a grievance. Hometown Health has established a grievance procedure designed to provide a prompt, meaningful, and confidential response to your issues.

Please seek immediate assistance from your Primary Care Physician if you have questions or concerns about services or treatment received from providers contracted with Hometown Health Plan.

We will listen to your suggestions carefully and do all that we can to make improvements in our plan. For additional information about the member grievance procedure, please refer to your Hometown Health Plan Evidence of Coverage.