Urgent Care Services
Urgent Care is defined as sudden and unforeseen, medically necessary treatment normally received in a doctor's office but, because of the time or because of your Primary Care Physician's advice, is obtained at an Urgent Care Center. Please call your Primary Care Physician for any health-related concerns or before going to an Urgent Care Center. If your call is urgent and it is after hours, your Primary Care Physician has a 24-hour answering service. You can also call Hometown Health's Health Hotline, where you can speak to a registered nurse who will help determine which course of care is best for you or your family. Health Hotline is available to you 24 hours a day, 7 days a week at 775-982-5757, or 888-324-3243.
Emergency Room Care
An Emergency is defined as the sudden and unexpected onset of a condition that requires immediate medical attention. If such condition is not treated, it could reasonably be expected to result in serious bodily injury or death.
Whether you are seen in an Emergency Room within or outside the service area, contact your Primary Care Physician first, if possible. If it is an emergency situation, go to a contracted provider hospital Emergency Room if you are within the service area or to the nearest hospital Emergency Room if you are outside the service area. Please pay your applicable copayment at the time of service.
Please notify Hometown Health's Customer Services Department within 48 hours of discharge from the emergency room so we can assist you in recovery and reimbursement efforts regarding your emergency room visit.
For more information please refer to our Health Hotline.
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