Using the plan > Changing Your Primary Care Physician

	Your Hometown Health Plan Membership Card Membership and Eligibility Your Primary Care Physician Changing Your Primary Care Physician Referrals to a Hometown Health Plan Specialist Prescription Medications and Our Formulary Urgent Care Services and Emergency Room Care Your Member Rights and Responsibilities Member Grievance Procedure

1. If you wish to change your Primary Care Physician, you can simply notify Hometown Health's Customer Services Department on or before the 25th of the month.

2. We will accept your change request by phone, fax, or e-mail, and it will become effective the first of the following month.

3. You can contact Customer Services at:

• 775-982-3232
• 800-336-0123
• Our fax number is 775-982-3160, or
• E-Mail us at Customer_Service@hometownhealth.com

4. You will receive a new membership card in the mail approximately 7 days from the date you make your Primary Care Physician change with Hometown Health. Please be sure to destroy your old card so that you will present the correct membership card to your new Primary Care Physician.

5. We suggest that you contact your former Primary Care Physician's office and ask them to transfer your medical records to your new Primary Care Physician.