At Hometown Health Plan we place a high value on
meeting the needs of our members. We enjoy hearing the comments from our members
that show that you appreciate our focus on great service. To help us continue to
provide the benefits and services that you need, we need to hear your concerns
as well as your compliments.
If you have a concern or complaint regarding
Hometown Health, you may initiate a grievance. Hometown Health has established a
grievance procedure designed to provide a prompt, meaningful, and confidential
response to your issues.
Please seek immediate assistance from your Primary
Care Physician if you have questions or concerns about services or treatment
received from providers contracted with Hometown Health Plan.
We will listen to your suggestions carefully and do
all that we can to make improvements in our plan. For additional information
about the member grievance procedure, please refer to your Hometown Health Plan
Evidence of Coverage.
