Don’t understand some of those tricky health insurance terms and words your health insurance company uses? Here are some quick definitions and explanations to help you better understand your health insurance and get the most out of your plan.

Generic Drug: This is a prescription drug that is approved by the Food and Drug Administration (FDA) as having the same active ingredient(s) as the brand-name drug. Typically, generic drugs cost less than brand-name drugs.

Grievance: This is a type of complaint you make about us or one of our network providers or pharmacies, including a complaint concerning the quality of your care. This type of complaint does not involve coverage or payment disputes. Please refer to your Evidence of Coverage for more information about grievances. For Hometown Health members, access your Evidence of Coverage through the MyChart portal.

Grace Period: This is the time period after the payment due date that health insurance coverage remains active and the policyholder can make the payment without a penalty.

Published July 17, 2018